Shipping & Delivery Policy
Thank you for shopping with Frame Guru. This Shipping & Delivery Policy outlines how we process and deliver your orders.
1. Order Processing
All orders are processed within 2–5 business days (excluding Sundays and public holidays). Once your order is processed, it will be shipped to your provided address.
2. Shipping Time
Delivery time depends on your location:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before completing your purchase. We may offer free shipping on selected orders or promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this to track your order status.
5. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
Courier service issues
Weather conditions
Public holidays or strikes
Frame Guru is not responsible for delays caused by third-party courier partners.
6. Incorrect Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Damaged or Lost Packages
If you receive a damaged product, please contact us within 7 days of delivery with photo or video proof.
In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
8. Contact Us
For any shipping-related queries, feel free to contact us:
📧 Email: frameguru25@gmail.com
📞 Phone: 9307656748
📍 Address: Sinhgad Road, Anand Nagar, Pune – 411051, India
